Shipping Policy

Shipping Policy

Enzymus Medical currently ships to domestic locations in the United States including Alaska, Hawaii, Puerto Rico and the US Virgin Islands as well as international locations. Enzymus Medical offers free shipping on any domestic order over $60. Orders under $60 will be charged a flat fee dependent on shipping option chosen by customer upon checkout. Any free shipping item will will be sent using Priority Mail service through the US Post Office.

Orders are processed within 24-48 business hours, and most orders placed Monday through Friday before 2pm MST will ship the same day. For expedited service, Enzymus offers Fedex shipping at an additional cost. 3-day, 2nd day, and next day shipment options are available as well as ground service for the most complete and thorough order tracking. Keep in mind that Fedex only operates Monday- Friday, so an overnight order shipped on Friday will not arrive until Monday, the next business day. If you have an exact date and time that you need your shipment by, it is best to call customer service prior to placing your order so that we can ensure that your shipment selection will meet your needs.

Any order outside of the US will be charged $25 for shipping fees via USPS Priority Mail. Orders shipped via the USPS Priority Mail International service can take approximately 1-3 weeks for delivery. As always, customers outside the United States may be subject to additional fees and charges. We ask that you please be aware of local customs and importation laws. Any additional charges for customs clearance including duties, taxes and other fees must be paid by you.

Tax Policy

Arizona residents add 8.95% sales tax on all products.

Shipping Methods

All orders are shipped via Fedex or USPS. If Fedex shipping is not available in your area, or the delivery address is a PO Box, your package will be shipped automatically via USPS Priority mail. Orders that qualify for free shipping will be sent via USPS Priority service.

Back Ordered Items

On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item is back ordered we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available. If your order contains multiple items, you will be given the option as to whether you would like the order shipped in full when the back ordered item is back in stock, or whether you would like the in-stock items shipped first, and the back ordered item shipped as soon as it arrives back in stock. Enzymus Medical will not charge any additional fees to split the shipment.

Order Tracking

All orders shipped will be provided with an online tracking number for status and location tracking. USPS Priority Service offers a delivery confirmation number which at times only updates their system when the item is delivered. However, more information is typically available on the shipment if the items are properly scanned by the postal employees when they arrive at each post office location. International orders sent with USPS Priority Mail Service have limited tracking functionality.